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Customer Needs
Assessment & Relationship Management
As a result of attending this program, participants
will:
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Better manage customer expectations with a focus
on first understanding customer needs |
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Improve time management by building
prioritization and consolidation skills |
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Enhance interpersonal communication, learning to
avoid common barriers and improve active listening skills |
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Resolve conflicts more effectively through
recognition of potential conflict situations |
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More effectively implement customer service
improvements in a team environment |
For more
information and pricing, please
complete this form and we will email you a
more detailed agenda that will provide you with an hour by hour description of this
training seminar.
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