FEDERAL SUPPLY SCHEDULE 874
Management, Organizational and Business
Improvement Services (MOBIS)

874-1: Consulting Services

Calyptus provides expertise to support a wide range of management, organizational, and business improvement initiatives. Our consulting services encompass all supply management best-in-class practices and approaches. Consulting activities have included strategic sourcing; planning and implementation support for key process areas; lean management and organizational assessments; systems alignment; cycle time; performance measures and indicators; training; and process improvement.

Strategic Sourcing, Planning and Implementation:

Calyptus can assist agencies’ strategic planning process by providing targeted services for the development of a concise and long-term direction. We will use a proprietary strategic planning model, illustrated below:

We offer a full-range of support services aimed at assisting agencies in identifying their mission, objectives and strategies for meeting their long-term management, organizational and business improvement goals. We provide facilitation of planning sessions; identifying elements of the plan; drafting proposed mission statements and objectives; preparing detailed analyses of customers and stakeholders; program planning and assessment for developing performance measures and metrics to assess attainment of stated goals and objectives; developing project timelines; identifying key business processes; aligning business processes and business systems with stated goals and objectives; long-range business planning; and implementation approach development.

Systems Alignment:

Calyptus assists its customers in the deployment and published strategies. This consulting process is accomplished through training, divisional or sector specific strategy development, and alignment management. Alignment management ensures that all agency sub-unit strategies are consistent with and further deploy the agency’s overall strategy. These services are offered for generic agency strategies and for procurement and contract strategies. If sub-unit strategies are not aligned with the overall agency strategy, then the chance of organizational success cannot be optimized. Also, the strategies must be adequately deployed to each sub-unit from the process of devising the strategy to development of the strategy itself. Aligned organizations are more successful and can react quickly to environmental changes.

Cycle Time Reduction:  

We offer assistance in assessing cycle times for agency processes in the areas of procurement, contracting, and customer service. We have tools that are deployed to help analyze the cycle times for completing activities within various process configurations.

Performance Measures and Indicators:

As part of our strategic consulting work, we help customers develop appropriate measures that evaluate the organization’s progress. We have used various templates for this work, and develop the measures themselves with agency focus groups. Along with the development of measures, we set up performance management systems that track, monitor, and provide feedback on performance. Agencies should be able to track its progress against set goals. Tracking systems must be easy to use, understandable by users, and be tied to personnel and operational success.

Organizational Assessments and Audits:

Calyptus provides its clients with complete organizational assessments including such items as staffing, resources, performance, strategy, information technology, quality management, and operations. We have used various Calyptus templates for this work, as well as the Baldrige criteria. Organizational assessments are used by agencies for different purposes including ongoing continuous improvement, organizational readiness for change, and for new senior executive "organizational status." When used as a framework for continuous improvement, these assessments can be highly effective in rallying the organization.

Calyptus offers services for the evaluation and auditing of programs and government agencies. We provide performance evaluations; needs assessments; impact assessments; cost effectiveness evaluations; and cost/benefit analyses. We use a variety of both quantitative and qualitative techniques to conduct our evaluations. These include the design and implementation of surveys, interview guides for conducting on-site interviews with staff members, and manual and automated data retrieval.  In designing the evaluations and choosing methodologies, we take into account a variety of factors that might impact the scope of the study. Based on the data collected, we conduct a gap analysis using benchmark information. Our goal is to develop a concise written report that includes findings, recommendations and a suggested implementation plan. To the extent possible, this report will include examples, checklists, policies, and other materials for use by agency staff in implementing the recommendations. Each report consists of an executive summary, project methodology, research results, findings, recommendations and suggestions for improvement.

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